frequently asked questions

booking the space

  • You can find our rental rates here.

  • The Convolo space is available for rent 7 days a week between the hours of 7am-11pm with a minimum of 3 hours. The booked rental time-frame is your total access time in the space. You’ll need to include set up and tear down needs within your rented time-frame.

    If you book caterers or other vendors please be sure to let them know your access time upon booking them and if they need additional time, please add it to your rental as soon as possible. Due to multiple events happening in a day, additional time cannot be guaranteed later on.

    If you add on set up services, we will customize a floor plan with you and when you arrive in the space, tables and chairs will be set up accordingly.

  • Out of respect for other rentals happening at the space, we cannot accommodate early access or early delivery/drop offs. Your booked time-frame is your access time. Access beyond the time-frame on the agreement will result in additional charges. If you need to add time prior to your rental, reach out to us and we will check availability. Thank you for your understanding.

  • RESERVE A DATE

    To book, you may fill out the rental form here. We will confirm availability and send you a digital invoice and contract. Once the contract is signed and the invoice is paid, the date is reserved for you. Your rental date(s) is not reserved until we receive the full payment.  Upon submitting payment, you will receive a confirmation email stating that the space has been reserved for you.

    RENT OPTIONAL ADD-ONS

    Two weeks out from your event, you will receive an email from us prompting you to select and pay for any optional add-ons (view here). We take rental add-ons further in advance for May rentals.

    INSTRUCTIONS FOR ACCESS

    The week of your event, you will receive an email with your access details and further instructions for utilizing the space.

  • The cleaning fee is a $100 mandatory charge that covers our staff coming in before and after rental for deep cleaning including sweeping, mopping, wiping down tables, chairs, surfaces, cleaning the fridge, and sanitizing and stocking the bathrooms. This allows us to ensure the space is up to standards for when you arrive for your event. The cleaning fee is non-negotiable. Thank you for understanding.

  • Yes! You may bring in your own food and beverage. Please ensure that alcohol policies are met (see question below).

  • Alcohol is permitted for guests 21+. You may serve beer and wine (anything in the malt beverage category which includes champagne, seltzers etc.) so long as it is not sold on the premises. For cocktails and distilled spirits or to sell alcohol, a licensed caterer/bartender must serve it on site according to the South Dakota state law. The licensed party must apply for a permit with the city 30 days prior. We have partners that we can recommend if you go that route.

  • If you cancel 30 days or more prior to your rental date, you will receive a 50% refund. Please note we block off your rental date and often turn away other renters. Due to this nature of our business, within 30 days we do not offer refunds for cancellations. This policy still applies if your booking was made within 30 days of your rental date. Thank you for understanding. 

  • For your flexibility, Convolo has no requirements for caterers and you may hire any vendors so long as they meet any legal requirements, such as having appropriate licenses. Here is a link for our recommended vendors.

location + parking

  • As of December 1st, 2025, Convolo moved locations to a fresh new space for you to host in. We are located Downtown Sioux Falls near 8th & railroad at 434 E. 8th Street, just a block west from our old location.

  • The Convolo suite is attached to the main Convolo space and may be added on to use for extra space or a bridal suite if you are getting married at Convolo.

  • Yes, for parking there is a shared lot attached to our building, a free city lot across the street, street parking along 8th, and a parking garage directly north of our building.

    For parking at Convolo, there is a shared lot attached to our building, a free city lot across the street, street parking along 8th, and a parking garage directly north of our building.

    For the parking garage, drive up past the arm. It is free parking nights (6pm-6am) and weekends. To enter, guests simply swipe their credit card and use the same card to exit. There is no charge on nights and weekends, but the credit card is like your ticket.  The parking in the upper ramp is 2hrs free during the business day as well, and you still run your card to enter and exit.

    Click here for a parking map.

  • There is parking directly in front of our building, or if it’s taken you may pull alongside the curb in front of our patio and put on your hazards while you load/unload. We have ramp access or stairs.

    For the ramp, we provide a wagon for loading and unloading your items.

  • Our location does have standing outdoor space out front, and hammocks outback.

inclusions + optional services + rental items

  • View our inclusions here. We provide 18 6’x30” rectangular plastic tables, 3 round standing plastic cocktail tables, and 96 European wooden black chairs. Linens may be rented from us separately. For other rental items, view add-ons here.

  • If you do not select/pay for set up or tear down services, you will be responsible for setting up the tables and chairs and taking them down at the end of your rental UNLESS otherwise arranged by us. Please be sure that the extra time needed to set up or tear down is INCLUDED in your booked rental time-frame.  

  • SET UP SERVICES

    Set up services includes a 2D rendering of a customized floor plan (or choose one from our website) and we will have the tables and chairs set up according to your desired layout when you arrive. If you rent table linens from us, we will also put them on the tables for you. For suggested layouts, see www.theconvolo.com/layouts

    TEAR DOWN SERVICES

    Tear down services allows you to leave up tables and chairs after your event and you are not responsible to break them all down and store them. 

    WALK AWAY SERVICES

    Walk away services allows you to leave after your rental without removing disposables and trash. Our staff will handle all of the clean up on your behalf to make for a seamless day.

  • For your convenience, we have add-ons available for rent from linens, backdrops, audio & tech and more. View our rental add-ons.

  • Two weeks prior to your event, you will receive an automated email prompting you to select and pay for any add-ons at that time.

  • If you rented additional items, they will be in the space ready for you to use at the start of your rental time.

booked rentals

  • The week of your event, you will receive an email from us with a custom access code and instructions for accessing the space.

  • Out of respect for other rentals happening at the space, we cannot accommodate early access or early delivery/drop offs. Your booked time-frame is your access time. Access beyond the time-frame on the agreement will result in additional charges. If you need to add time prior to your rental, reach out to us and we will check availability. Thank you for your understanding.

  • As to not disrupt other rentals happening in the space, all drop offs and deliveries MUST take place during your rented time-frame. We do not have staff on site to accept deliveries.

  • Due to the nature of our business, it is important that you and your guests vacate the space at the time your rental time-frame ends. Our cleaning crew is scheduled directly after your event to prepare for the next rental. Please note if you are not out on time, you are subject to late fees and additional time being charged. Thank you for understanding.

  • Please make sure to follow the guidelines which are printed out in the space during your rental. Be sure to take out your trash and remove any articles that were brought into the space in order to avoid any fees. As stated on our contract, renters will be charged a $100 removal fee if any articles are left behind. (Unless you added Walk Away Services for $250). Please be sure to turn off the lights and lock up before you leave.

  • Lock the front door on your way out by touching the YALE logo while pushing the door in. Wait for deadbolt to fully extend and for the lock to voice that it's successfully locked. You do not need your code to lock the space. Before you leave also lock the french doors by pushing the deadbolt switch back down so that the lever is released. Make sure fire exit door is closed/latched. 

  • Our event space is geared towards self-hosted events where you access the space and host your event independently. We provide a guide on how to utilize the space which is printed out and provided at your rental with detailed instructions for working the AC/heat, locking up, connecting to the bluetooth speaker system and more. If you have questions during your rental, we kindly ask that you use the guide as a reference prior to reaching out. If you are still having trouble, call us and press 1 on our menu and we are happy to assist you.